Customer feedback questionnaire

Your feedback is very important to us; it is usually the most accurate way of judging our performance and help us to improve the service we offer you, our customer.

Would you please tell us how you rate the importance of each of these items and your satisfaction with Videojet’s performance with each aspect?

Your details

Company name*

Contact name*

Position/Title*

Contact telephone number*

Email address*

Quality

Importance of quality to you*

please select.... 5 - Essential 4 - Very Important 3 - Neutral 2 - Not Very Important 1 - Irrelevant

Satisfaction with the quality of our products*

5 - Highly Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Highly Dissatisfied

Importance that our products meet your needs*

please select.... 5 - Essential 4 - Very Important 3 - Neutral 2 - Not very important 1 - Irrelevant

Satisfaction that our products meet your needs*

5 - Highly Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Highly Dissatisfied

How important is value for money?*

please select.... 5 - Essential 4 - Very Important 3 - Neutral 2 - Not very important 1 - Irrelevant

Satisfaction with the value for money of our products*

5 - Highly Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Highly Dissatisfied

Importance of delivery timescales*

please select.... 5 - Essential 4 - Very Important 3 - Neutral 2 - Not very important 1 - Irrelevant

Satisfaction with our delivery timescales*

5 - Highly Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Highly Dissatisfied

Importance packaging materials/waste*

please select.... 5 - Essential 4 - Very Important 3 - Neutral 2 - Not very important 1 - Irrelevant

Satisfaction with our packaging material/waste*

5 - Highly Satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Highly Dissatisfied

Additional comments regarding quality

*) Required field

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