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Frequent error messages and troubleshooting for Excel series printers
You will find the following information here:
What happens if I can no longer switch on the printer?
- Check mains switch (right-hand side). Should be in `up' position.
- Circuit breaker activated. Press button on the mains connection block.
- 9-volt battery flat. Do not replace when power is off. Measure voltage at battery or call the hotline.
What should I do if I can no longer see anything on the display?
- If the printer is running normally but no display is visible, adjust the contrast. Please call the hotline.
"No air for warmup Fault"
- Check input pressure on pressure gauge (approx. 6 bar).
- Check quality of compressed air. It must be free of oil and water.
What should I do when "Ink Out Fault" occurs?
- Check the fluid level (make-up, ink).
- If the level is OK, please call the hotline.
What should I do when "Phasing Fault" occurs?
- Is the head dirty? Turn the printer off, clean with make-up solution, dry the printhead and re-start
- Check ink expiry date and replace with fresh ink if expired.
What should I do when "No Signal Fault" occurs?
- Is there a jet? If not, the nozzle is blocked.
- The catcher may be overflowing and the return suction line blocked. It should be cleaned.
What should I do when "Reservoir Overfill" occurs?
- Cleaned too often or for too long, too much fluid in the module.
- Drain some fluid (approx. 20ml) from the module. Call the hotline.
What should I do when "HV Fault" occurs?
- High Voltage plates in the printhead are dirty. Clean.
- Short circuit through ink. Clean head thoroughly.
What should I do when "Empty Time Too Short Fault" occurs?
- Check ink pressure (left-hand pressure gauge). If necessary, call the hotline.
- Check ink expiry date. Ink viscosity may be too low.
- Replace with fresh ink.
What should I do when "Flow Time Too Long Fault" occurs?
- Check ink system for leaks.
- Replenish ink.
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