After Sales Packages

Flexible After Sales Packages

 

Videojet is setting the highest standard in product design, manufacturing and quality assurance.

We appreciate our customers expect us to deliver best in class uptime performance and predictable service costs.

We have developed a number of service packages to support this need.

Unlimited Service Parts & Protection (USPP)

Peace of Mind

 

The Videojet USPP 5 year contract gives you complete peace of mind over all your coding and marking equipment.

 

Benefits to you

  • 5 years service cover 
  • No call-out charge
  • All travel and labour
  • Free telephone support
  • Spare parts (including cores, printheads & tubes)
  • All new cores with core exchange from Videojet service technician
  • 5 simple annual payments
  • No price increases

Full Service Maintenance Agreement (FSMA)

Service Technician

 

The FSMA provides an annual service visit to check the health of your equipment and includes all parts and breakdown call outs.

Preventative Maintenance Agreement (PMA)

Service Visit

 

The PMA provides an annual service visit to check the health of your equipment excluding any parts and breakdown call outs.

Downloads

Unlimited Service Parts & Protection (USPP) (544 kB)
Download our Unlimited Service Parts & Protection contract agreement...
FSMA FAQ Sheet (100 kB)
Read more on what to expect from an FSMA contract.
PMA FAQ Sheet (102 kB)
Read more on what to expect from a PMA contract.
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